Updated: Delayed Mailings, Nov 1st 2011

09:55 AM: Repairs are done; we are now catching up on missed mailings. If a scheduled email was missed please DO NOT force it out now; we will catch up and send it soon.

08:55 AM: A problem with a server has affected overnight mailings. We are fixing it now and will run the missed mailings as soon as we can.

The issue will also prevent on demand and newsflash updates until it is fixed.

We apologize for the inconvenience. Updates will be posted here and on the @phollows Twitter account.

   

[Resolved, Take 2] Outage at our hosting service Mon Sep 26 9:00 am eastern

3:30 pm. Our servers are back online. Apologies again for the inconvenience.

1:50pm update. Our hosting service is again down.

11:44:00am Update: Our hosting service has finally recovered and we're back online. Apologies again to those affacted.

We're looking at a problem with our hosting service. Apologies for the inconvenience this may cause; more news as soon as we have it.

   

Service availability problems morning of Sept 9th

Update 10:41 am - we're back.

Earlier this morning apparently some networking equipment has been misconfigured at our hosting service taking core servers offline. They're working on it but for now service availbility is very limited and you may see errors. I apologize for the inconvenience this may cause.

   

Slow mailings morning of August 23rd - resolved

Mailings are going out but we're quite behind today. Please do not force out an on-demand mailing until we're all caught up and, for some reason, your mailing didn't run.

Update: All scheduled emailings were completed early this evening. Thank you all for your patience.

   

Site Maintenance - Night of 16 Aug 2010

We're going to be doing some essential site maintenance this evening, US eastern, probably around 9:45pm. Most features and functions will be unaffected but there will be some disruption. We'll be as quick as we can through the process. Follow @phollows on Twitter for update progress.

   

Promotional Mailing Foul Up

Yesterday we started a promotional mailing to a subset of FeedBlitz publishers to offer a special upgrade incentive.  To make it more real we wrote a custom script that would show how much a publisher might save if they accepted that offer - which necessitated running the email outside of FeedBlitz's standard mechanisms and processes.

That script blew up and unfortunately shared some publisher emails with other FeedBlitz publishers.  I unreservedly apologize for that and take full responsibility for this privacy breach. The mailing was stopped as soon as we discovered the problem. There was and is no issue with FeedBlitz's standard mailings used by publishers to reach their subscribers.

No subscriber list information was revealed, "only" some publisher email addresses to other publishers on the system. There was no payment or password data in the email. It was as if those affected - a subset of publishers - had been CC'd instead of BCC'd on a mail from a desktop system.

Again, I apologize for our error.

Phil

   

Delays Morning of Feb 3rd

Mailings are very much delayed this morning; please bear with us while we ckear up the backlog.