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Friday, August 18, 2006
This week FeedBlitz's customer service has expanded on two fronts.
Firstly we welcomed Al, who has been taking a lot of the support burden off my shoulders. Secondly, as well as working on responding to support questions, we spent some time this week adding a new interactive knowledge base to the feedblitz.com web site.
Let us know what you think of it, and look for new articles to appear over time. Please visit the KB before emailing support. We'll integrate it more seamlessly into the site as we release FeedBlitz v2, but for now we believe there's a lot of value in it already, so we're making it available now. We'll ultimately replace the static FAQ with this more readily updated, interactive version.
Firstly we welcomed Al, who has been taking a lot of the support burden off my shoulders. Secondly, as well as working on responding to support questions, we spent some time this week adding a new interactive knowledge base to the feedblitz.com web site.
Let us know what you think of it, and look for new articles to appear over time. Please visit the KB before emailing support. We'll integrate it more seamlessly into the site as we release FeedBlitz v2, but for now we believe there's a lot of value in it already, so we're making it available now. We'll ultimately replace the static FAQ with this more readily updated, interactive version.
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posted at 3:34 PM
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