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On Wednesday's Delay

Wednesday, August 09, 2006

All:
FYI Wednesday's mailout was significantly delayed by two factors.

Firstly, a configuration error on one of our servers meant that it was busy applying security patches during the overnight run, causing the run to fail. That was addressed promptly and the run restarted.

Secondly, our restarts were then affected by an issue that caused them to poll all your blogs and feed successfully, but then fail to send out any emails. We've been working late to solve this one, and now have a fix in hand. (For the conspiracy theorists out there, this issue appears to be unrelated to the patching - more just dumb (bad) luck). The emails *are* going out now, and we expect the service levels you expect to resume with Thursday's mailings.

We regret any inconvenience caused.

   

2 Comments:

Blogger Navitor69 said...

still no email notifications, for 3 days now, as of 4:15 AM Thursday morning....please advise

4:18 AM, August 10, 2006  
Blogger Phil Hollows said...

Please contact support for delivery issues

4:59 PM, August 15, 2006  

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