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"Garbled" mail...

Friday, June 12, 2009

Hi All:

We've had a few instances today (Friday June 12) where the occasional recipient received a "garbled" message. It seems to be pretty rare and somewhat random but nonetheless it's not OK and so a dial that was recently tweaked and which appears to have provoked the problem is being duly untweaked ASAP. Everything will all be sorted in time for the overnight runs tonight (Friday). Apologies to those affected.





Blogger Sharon said...

i was one, and it was most frustrating not to get my Daily Fix. I'm trying to find a way to read what I missed.

7:52 PM, June 13, 2009  
Blogger Phil Hollows said...

Sorry to hear that - just head over to the dialy fix to catch up on Thursday's posts.

9:42 AM, June 14, 2009  
OpenID bluejeangourmet said...

my subscribers got a garbled, unscheduled message that didn't include my content but said "Wordpress: Your Blogging Home." When I go into look at my articles, these don't show up, but one of the articles that *is* listed which I *did* want to go out, didn't.

Is this a different problem?

12:12 PM, June 14, 2009  
Blogger texasjodylynn said...

I had a reader e-mail me yesterday that she received a garbled e-mail. I am using draft.blogger.

4:34 PM, June 21, 2009  
Blogger Phil Hollows said...

HI @texasjodylynn:

It was probably an older mail from the end of last week that the subscriber just got around to sending to you. So I'm sorry for the garbling but all's been fine since we corrected the blip AFAIK. Forward the mail to support please if it's more recent than Friday the 12th.

2:35 PM, June 24, 2009  
Blogger OurNaturalLife said...

Today, July 13, my subscribers received our newsletter with garbage as the subject line. Here are just the 1st few characters, it takes up 2 full lines in the subject field of an email. "W091ciBOYXR1cmFsIExpZmU . . . "
Any ideas?

7:29 AM, July 13, 2009  
Blogger Phil Hollows said...

@ournaturallife - that's just a garbeled subject line, and is a known bug in Apple Mail. Only affects apple mail users and only when a very long base64 encoded subject line is in the header. Every other email client gets this right; until Apple deigns to fix the bug you should try reducing the length of the subject line by modifying the settings in the email envelope editor at feedblitz - Newsletters - Settings - Envelope Settings

9:59 AM, July 13, 2009  
Blogger tts said...

Phil - I had the same problem as Our Natural Life. Good to know it is Apple mail only (what I use) and what can possibly fix it. Only a recent issue for me. Thanks.

8:28 AM, July 21, 2009  
Blogger Phil Hollows said...

@tts - on further digging by @ournaturallife it seems only to be an issue for apple only mail when the subject title is long AND an em- or en-dash is in the subject line. Go figure. Easy solution is to stick to regular dashes / hyphens.

8:54 AM, July 21, 2009  

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