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PayPal Signup Problems ....

Friday, June 01, 2007

PayPal's subscription signup servers are, once again, broken. Sorry; nothing we can do about this: the problem is at their end. If you're trying to sign up, please contact support and we'll get you going as soon as we can. Meanwhile, the work we started with a different provider last time this happened is nearly ready and will be deployed in the next few days and we'll be clear of them for new users.

Update June 2nd: Seems like they're back up and running now. Upgrades should now work.

Update June 29th: We have a new payment service for all our new premium accounts! We take Visa or MasterCard, and no more visits to PayPal (or anywhere else) are required. If you're using PayPal to pay for FeedBlitz upgrades now that's OK - you don't need to change anything, we will still charge you via PayPal until you start a new upgrade.

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2 Comments:

Blogger Hello World Web Hosting Server Status said...

Why not use Google checkout?

Especially since...you're now owned BY Google...

4:21 PM, June 10, 2007  
Blogger Phil Hollows said...

Because:

1) We're not owned by Google (that would be FeedBurner, but we're always open to offers :-))

2) More to the point, Google checkout doesn't offer a subscription payment service. You can't sign up to be billed $X every month automatically. That alone makes Google checkout inapplicable for us.

Good news though: we have just rolled out our new sign up process! Not only is a PayPal account not required, but also all the user interactions occur within the FeedBlitz site itself, enabling us to smooth the signup process. Further, we can also now let users change credit card and billing information used online without cancelling and starting over.

Existing PayPal subscriptions are fine; the new provider is only being used for new signups. Credit card numbers are not stored in our database for either PayPal or Authorize.net.

4:03 AM, June 11, 2007  

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