FeedBlitz is an email and social media subscription automation service for blogs and social media, and the premium FeedBurner alternative.
     

Get free email updates:


Preview | By FeedBlitz

top
bottom
 
 
FeedBlitz News

  
Subscribe to the FeedBlitz Blog for news, customer service and feature updates by mail or RSS.

 

...and we're back

Friday, June 22, 2007

After a nearly 24 hour restore process that wound up at about 2am this morning (watching paint dry would have been thrilling by comparison and, frankly, I'd have had much more sleep), we're back. We're ensuring that we get today's posts done before completing the catch-up from yesterday.

Things go wrong with technology, and the database failure we experienced was the culmination of a bad day of continued hosting service and connectivity problems - problems that ultimately led to our cooperative load balancing and recovery architecture overwhelming the database. We take daily backups and were able to go to that night's snapshot, so that worked out, but what we didn't know was that it would basically take a day to apply the backup to the database using the tools provided with the software. Clearly that's unacceptable and we're buying a much faster solution that, if and when we need to do this again, will get us going significantly faster.

Unfortunately, we didn't escape 100% unscathed - all the per subscriber open tracking data couldn't be recovered. There are some other issues we found affecting a very small number of publishers (< 20 ) whom I'll be contacting directly. Also, the tracking metrics for today and yesterday are also unhappy at the moment, so don't read too much into them for yesterday and today. The messages are going out as we get all this catching up done, it's just going to take a while.

So we're speeding the backup / restore side of things, and we're also in the market for a new hosting service. Mail me if you want the business.

   

2 Comments:

Blogger will said...

You can sure enough, blame the effects of a Mercury Retrograde and all will be forgiven.

Same thing happened to us this weekend w/ our site. :(

6:29 PM, June 25, 2007  
Blogger Phil Hollows said...

Well that makes me feel better even though the truth is really much more mundane...

10:29 PM, June 25, 2007  

Post a Comment

Note: Only a member of this blog may post a comment.

Links to this post:

Create a Link

<< Home


© FeedBlitz - Blog and RSS Email Solutions | www.feedblitz.com | info@feedblitz.com | Privacy | Terms of Service

Related Posts with Thumbnails Quantcast