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Good News, Bad News - Updated

Thursday, June 15, 2006

OK, so which would you like first? The good news is that the database upgarde went well and web interactions are fast and scalable. Cool.

The bad news is that under load overnight it suffered teething problems and only the first few thousand mails went out. So we'll be retstarting shortly once we can keep the connection going for the time required.

UPDATE After researching this we've discovered the likely problem (it relates to how database connections are reused by the server software and FeedBlitz's highly parallel architecture). We've put in a series of changes to mitigate these issues. Today's smaller updates have gone out fine, so we'll see how well tonight's run (containing this post) goes.

   

7 Comments:

Blogger Jay Brewer said...

I don't seem to have any story or click through analysis? What's going on?

8:35 PM, June 15, 2006  
Blogger VC Circle said...

I sent a mail to Phil and also support, but there is no reply even after four days...Bad customer support I should say.
I run vccircle.com...I have 410 subscribers, but I can see only the emails of 315. There seems to be a problem. Can you check...Sahad

9:04 AM, June 19, 2006  
Blogger shambhavi said...

Hi,

Are some people getting their posts sent to subscribers? My last post of June 14 was never sent.

I'm surprised that Phil hasn't updated the blog to aprise us of what is happening.

It's a shame that the upgrade has run into problems. I feel sympathetic, but the lack of communication is not good. As a refuge from Bloglet, I was relieved at the bold statement made that Feedblitz was going to be run professionally, for the long-haul.

Communication is key.

I don't expect individual e-mail response at a time of crisis, but there should be daily updates, at least.

Shambhavi

9:56 AM, June 19, 2006  
Blogger Colette Lewis said...

My post from Saturday 6/17 went out, but yesterday's did not. I too am disappointed by the failure to post on the reasons for the service interuption.
As long as I know what's going on I can tolerate short-term problems with the upgrade. But this is all too reminiscent of my bloglet experience.

3:55 PM, June 19, 2006  
Blogger MACS said...

I am too looking for a response as to why my On Demand is not working at all. Nothing is being sent to subscribers. Also, my Feed shows 15 new items and the Test email & page, only shows 5 new ones.
I emailed Phil and called him several times. No response and I am getting really frustrated!!!

11:57 PM, June 19, 2006  
Blogger shambhavi said...

Maybe something happened to Phil.

It doesn't make sense that, after setting all this up and getting a shot of new financing, an entrepreneur would let a service languish for so long without any communication with the customer base.

???
Shambhavi

11:43 AM, June 20, 2006  
Blogger Phil Hollows said...

Just wanted to add a comment here. First of all, I do appreciate the hassles everyone had. I would have responded on line but the comment notification was going to a dead email address (oops) and I didn't pick these up. As you may imagine we did have a lot of calls and emails, and we tried to get to them as soon as we could while we were getting the system back up and running, including udating the posts. I had thought I'd got to everyone by the time some of these posts were written, so if I didn't get to you I unreservedly apologize. As I noted on the 20th, if there are posts you want to have sent out that we missed please let me know.

Phil

2:21 PM, June 27, 2006  

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