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Notice: Limited Support up to March 7

Monday, February 27, 2006

Circumstances require that support will be very limited for the next week; we apologize for the inconvenience. Please use email to send support requests; they will be dealt with as soon as practicable. Here are a few helpful hints for the most common support requests.

I did not get the confirmation email.

Some servers are so busy that emails can take up to several hours to get through. You can send your confirmation code again by using the lost password feature at http://www.feedblitz.com/f?MailPwd or by logging in and enabling the paused feeds from the dashboard.

I need to unsubscribe.

Click the "remove" link in the email sent to you, or log in to FeedBlitz and go to http://www.feedblitz.com/f?Feeds

My emails didn't arrive.

You need to figure out and address the following typical causes:
  • Your feed is down.
  • Your feed is password protected but FeedBlitz doesn't have the password information.
  • Your post isn't in the feed.
  • Your post doesn't have a date. FeedBlitz will attempt to determine the date usnig other techniques, but sometimes gets it wrong. Add the date to the posts and it will work.
  • Your post is in the feed but doesn't have a properly formatted date. Visit the RSS 2 specs here.
  • The date is formatted OK but is for a date that isn't "yesterday" (if you manually adjust dates this is almost certainly the problem. Don't do that).
  • The date in your post is OK but the date in the feed's header is incorrect (FeedBlitz checks the main feed date first; if it isn't "yesterday" it does not check individual post dates).
If it isn't any of these then please write to support.

Where do I generate the subscription form for my feed?

Go to http://www.feedblitz.com/f?Lists and click the grey icon with the angle brackets (it's at the far right).

How do Import subscribers?

Bloglet is free to all. Otherwise premium feeds can import subscribers. Sign up for a premium servicie for the feed(s) you want to import into, go to http://www.feedblitz.com/f?Lists and click the subscribers icon (heads in silhouette) for the feed. An import option appears on the next screen.

Image verification doesn't work.

Yes, it does. Honestly! Please type carefully. You must have cookies enabled and you must complete the test in about a minute. If you are blind or still have problems write to support - we will enable you as quickly as we can, and by Tuesday the 7th at the latest.

The custom editor doesn't work.

If you are using Safari, that's true. Please use IE or Firefox on the Mac.



Blogger LB said...

I'm having an issue with a client's acct. The code is on the blog and people are receiving updates. I'm at a loss as to why we "can't find" her acct. I created the acct. with one of my e-mail addresses, changed it to hers after set-up, and now the acct. is "lost." Based on the follow code, can you tell me under which acct. this is: value="14558"

E-mail me at barbersview@yahoo.com:

7:24 PM, March 04, 2006  

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